Responsible
for delivery to agreed service levels, client satisfaction and
the continual improvement of the community
Develop
and manage a community lead team to ensure the community delivers
Provide
management reports on performance and spend as appropriate and
required by the Community Host
Create
external relationships and networks to benchmark existing supplier
performance and recommend new providers
Manage
all external supplier/partner interactions (e.g. technology, content
provision, operations) ensuring agreed performance standards are
supplied to the community
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